Questions

Good questions. Straight answers.

For your convenience, we've gathered our most common questions. Don't see yours? Ask us during your consultation.

How do I get started?

Schedule a complimentary virtual consultation. We'll talk about your pet, your schedule, and what you need. Next comes a meet and greet, then we set your schedule.

What is a meet and greet?

A visit where we meet your pet in their home, learn the routine, review feeding, medications, and preferences, and set up home access. Your pet gets to know us before care begins.

How do I reach you or book?

Send us a text or an email. New clients can also use our consultation form. Existing clients simply text us to book or change visits.

How do I know the sitter is at my home and my pet is safe?

You get a text when we arrive and when we leave, with photos and notes from the visit. You can text us any time.

What are your qualifications?

Our founder has cared for pets professionally since 2009, built and sold a seven-figure pet care company, and is an integrative pet health coach. Our team members are trained and certified in Pet First Aid and CPR.

Are your walkers and sitters trained?

Yes. Every team member is trained in our standards and certified in Pet First Aid and CPR before caring for your pet.

Are you insured?

Yes. We are insured through Business Insurers of the Carolinas.

Will you train my pet?

We reinforce commands and leash manners on every walk and adventure. If your dog needs more before joining our Dog Adventures, we can schedule an advance training session.

Where do you provide service?

We serve Palm Beach, Manalapan, Gulf Stream, Ocean Ridge, Highland Beach, South Palm Beach, and Delray Beach. Hotel and concierge clients are welcome throughout the Palm Beach area.

Do you offer mornings, evenings, and weekends?

Yes. Pet services run 8 am to 10 pm, seven days a week, and pet sitting is available 24/7. Dog Adventures and Engagement Walks run midday, Monday to Friday.

Can I request a specific time?

Yes. We schedule visits and walks within a time window that works for you and your pet.

Why don't you list prices?

Every pet and every schedule is different. We talk through options and rates during your consultation, once we understand what your pet needs.

Do you offer packages for regular walks or adventures?

Yes. Paw Club Palm Beach is our monthly membership. Members hold a standing spot in our Dog Adventures and Engagement Walks.

How many dogs go on an adventure?

No more than three to four dogs per Certified Pet Professional. It is how every dog gets real attention.

How do you handle the Florida heat?

We time outings around the hottest hours, build in shade and water breaks, and adjust or reschedule when conditions aren't safe.

Do you care for pets other than dogs and cats?

Yes. Rabbits, guinea pigs, ferrets, most rodents, birds, and most fish. Most reptiles and amphibians with advance reservation.

Can you give medications?

Yes, including insulin injections, as directed by you and your veterinarian.

What vaccinations do you require?

Every pet must be current on the vaccines your veterinarian recommends. We confirm the details during your consultation.

What happens if my plans change?

Let us know as soon as you can by text or email. We'll adjust your schedule and walk you through our cancellation policy during your consultation.

How do you handle keys and home access?

We set up access during the meet and greet and keep it secure. Lockboxes and door codes both work.

A tired dog is a good dog.

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Still have a question?

Schedule a complimentary consultation and ask us directly.

Book a Consultation

Prefer to text? Text us at (202) 271-9352